Account Service Manager / IT

Our client, a leading banking and financial services turnkey consultancy with a strong ASIAN presence is looking for an Account Service Manager (Technical Lead/ Project Manager/ Senior Consultant) to manage a team servicing a few clients based in Brunei.

• You will be responsible to develop and manage all aspects of successful account servicing, including relationship management, SLA and delivery management as well as team management.
• You will drive the effective and efficient operation of the technical and support teams from working both through their leads as well as directly.
• An ideal candidate will have project management experience with a solid background in the planning, prioritization and execution of banking or financial application IT projects.
• Build and maintain relationships with key decision makers in assigned client accounts.
• Oversee the timely billing and collection of payment from clients.
• Work closely with the country manager to identify new opportunity to up-sell or cross-sell new products to the clients.
• Manage and negotiate all CR and IR for the assigned accounts, ensuring that SLAs are met.
• Provide leadership and support to technical and support team for escalated issues.

Requirements

• Minimum degree in Computer Science, Mathematics, Physics or other Computing/Engineering disciplines.
• 7+ years of experience in SDLC with at least 2+ years of experience in Project Management.
• Experienced Technical Leads/IT managers with a track record of successfully managing both the delivery-related as well as commercial aspects of financial solutions are preferred 
•  Able to manage multiple projects and deadlines concurrently 
• Excellent interpersonal skills and demonstrated experience working with, and influencing others in determining, communicating and gaining agreement on solution priorities, while managing scope, costs, and timelines and stakeholder expectations 
• Must be a highly disciplined self-starter, able to work independently and collaboratively with minimal supervision 
• Demonstrated success managing a project/ support team size of 5-15 members 
• Excellent project risk management and change control abilities 
• Excellent analytical and organizational skills with strong attention to details, sensitivity to quality, customer experience and customer satisfaction 
• Familiar with RPG/400/ RPGLE or financial applications (Advantageous) 
• This is a permanent position based in Brunei 
• Preference will be given to local candidates

Interested candidates please send your CV (in Microsoft Word or PDF format) stating your current and expected salary to Ms. Moriah Lee at moriah@ca-search.com.  Your interest will be treated in strict confidence.  We regret that only shortlisted candidates will be notified.